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Telecommunications service quality must be disclosed on websites

This is the requirement for the telecommunication enterprises under the Circular No. 08/2013/TT-BTTTT dated March 26, 2013 of the Ministry of Information and Communications on the management telecommunications services quality.

Specifically, Telecommunication enterprises licensed to provide telecommunications services by the Ministry of Information and Communications shall make voluntary quality announcement according to voluntary standards applicable to telecommunications services not in the “List of telecommunications services subject to quality management” posted on the websites of telecommunication enterprises; make the quality announcement according to National Technical Regulations on telecommunications services in the “List of telecommunications services subject to quality management”. The quality announced must not contradict that in National Technical Regulations.

At the same time, the contracts to provide postpaid services and sheets of conditions for using prepaid services must specify the quality of the services provided by telecommunication enterprises, stating “Quality of services provided for clients is conformable with the announcement made by the enterprise”.

 

Besides, the Ministry of Information and Communication also requests that telecommunication enterprises must shall actively supervise the quality of all services in the “List of telecommunications services subject to quality management” that they provide. Where a problem occurs to a service they provide, the telecommunication enterprise shall make an irregular report as prescribed.

This Circular takes effect on May 10, 2013 and annuls the “Regulation on postal and telecommunications service quality management” enclosed with the Decision No. 33/2006/QD-BBCVT dated September 06, 2006.

 

 

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